Operations Manager

Reports to: Executive Director

Status: Full-time, exempt

Location: Keene, NH/ Cheshire County, NH

Salary Range: $48,000-$52,000

 

About HSCC & The Monadnock Region

The Historical Society of Cheshire County was founded in 1927, establishing itself as a distinctive regional history museum—the only county-wide historical organization in New Hampshire. It serves the 23 towns of Cheshire County with a straightforward but essential mission: to collect, preserve, and share the region’s history.  It does this with exhibitions, lectures, workshops, festivals, school programs, summer camps, guided tours, publications, a museum store, a research facility and more.  The Society works as a cultural hub to connect people to the past and to others in the community today.  The Monadnock Region in southwest New Hampshire is known for its beauty, access to outdoor activities, vibrant arts and culture, and excellent cuisine. This region is also known for its vibrant local history and community engagement.

About the Job

Scope of Position: This position is responsible for the day-to-day business operations of the Society, including financial administration, museum store management, office and facilities-adjacent administration, rental coordination, IT oversight, and volunteer and admissions staff coordination. This position requires a detail-oriented, organized individual able to manage multiple concurrent workstreams and supervise front-line visitor services staff.  This position reports to the Executive Director.  Volunteers and visitor services staff report to the Operations Manager.

Key Responsibilities

  • Financial Administration and Accounting. The operations manager is responsible for accounts payable and receivable, working with the bookkeeper to maintain financial records and generate reports, and processing vendor payments. This includes collecting and sending the mail daily and making weekly bank deposits.
  • Office Organization and Administration.  The operations manager organizes office systems and file management, physical and digital, according to the records retention schedule and HSCC’s Google Workspace procedures.  They manage office supplies and equipment inventory, maintain vendor relationships and contracts, and organize office operations.  This includes working with the IT support to oversee and manage information technology systems, hardware, and software. The operations manager also processes and helps onboard new hires.
  • Visitor Services Oversight.  The operations manager supervises and schedules the visitor services staff and volunteers, sets and follows procedures for event ticketing and registration, manages attendance data, and serves as a point person for visitor inquiries, accessibility needs, and concerns.
  • Development Support.  The operations manager processes and acknowledges memberships and donations and works with the Director of Development on membership retention strategies, reporting, and mailings.  They also coordinate space rentals for private events including scheduling, rental agreements, payments and coordinating staff coverage.  
  • Museum Store Management.  The operations manager works with the museum store committee to develop sales strategies for the store and incorporate HSCC’s annual interpretive themes, local history and art, and tourist-related products.  They coordinate and manage agreements with vendors and wholesalers and train visitor services staff on inventory and restocking.
  • Volunteer Management.  The operations manager works with staff to recruit and onboard new volunteers. They oversee volunteer paperwork, resource materials, and track volunteer hours.
  • Staff and Board Support.  The operations manager provinces administrative support to the Executive Director and leadership staff, attends staff meetings, and participates in relevant committees and working groups.
  • Fulfill other duties as assigned.

Physical Responsibilities

  • Desk-Based Computer and Administrative Work — 55%.  Prolonged periods at a desk managing accounts, scheduling, communicating with vendors, and managing administrative process.
  • Movement — 20%. Regular movement between departments, the museum store, admissions desk, and meeting areas to support daily operations and supervise staff.
  • Transporting Materials — 10%. Occasionally lifting, carrying, or transporting store inventory, office supplies, or event materials, typically up to 20–25 pounds.
  • Stationary Work — 10%. Standing to support events, oversee store operations, or manage front-office coverage as needed.
  • Travel and Errands — 5%. Weekly local errands offsite to pick up supplies, attend training, or manage external administrative tasks such as collecting the mail.

Other Physical and Environmental Factors

  • Manual Dexterity: Frequent use of hands for typing, filing, handling documents, and operating office and point-of-sale equipment.
  • Visual Requirements: Ability to read screens, spreadsheets, and printed materials for extended periods.
  • Environmental Conditions: Primarily a climate-controlled office and retail setting; occasional work at outdoor events.

Qualifications

  • Minimum of 3 years of office management, operations, or administrative experience.
  • Prior supervisory experience or demonstrated readiness to schedule and manage part-time staff and volunteers.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Strong interpersonal and communication skills.
  • Experience with accounts receivable/payable processes and basic bookkeeping. Working knowledge of Quickbooks Online is a plus.
  • Experience with retail point of sales systems such as Square and retail management is preferable.
  • Experience with event registration software such as Eventbrite is helpful.

How to Apply

Email resume and cover letter to hscc@hsccnh.org with the subject line Operations Manager Search Committee   -or-  mail it to Historical Society of Cheshire County, PO BOX 803, Keene, NH 03431